Program Manager (m/w/d) Customer & Operations

Wir suchen

Due to our dynamic growth, we are expanding our team in Munich and are currently looking for a Program Manager Customer & Operations (m/f/d)

Fakten

München
Vollzeit
ab sofort
Berufserfahrene

Ihre Aufgaben

  • Mapping of existing systems, functions, processes, roles, definitions, use cases and related projects throughout the group
  • Verify current understanding of business area needs for collaboration, especially considering geographical aspects (regions and countries)
  • Drive the development of cross-entity concepts and collaboration
  • Identify and support process automatizations
  • Support in the configuration and integration of sales software, coordinating requirements between sales and IT, considering costumer and user perspectives as well as technical conditions and regulative requirements
  • Set up a program management, prioritize the project landscape and backlog and integrate new ideas, aligned with IT, enterprise architecture and master data management
  • Coordinate the implementation of the project landscape and create meaningful reports with clear KPI’s and timelines, to optimize our customer experience and (lifecycle) management
  • Furthermore, you support adjacent fields of digital operational efficiency initiatives, such as a group-wide contract (lifecycle) management, audit-compliant archiving and data ownership.

Ihr Profil

  • Experience in implementing strategies to improve sales and business operations and build a platform for growth
  • Proven success in boosting operational efficiency, maximizing profits and automatization
  • Experience with implementing CRM-Cloud solutions in the B2B sector and further digitalization projects
  • Experience with dynamic, internationally growing companies with activities in different, but overlapping business units
  • Strong communication and analytical skills
  • Ability to prioritize and reduce complexities
  • Team player with a holistic approach and strong interpersonal skills
  • Fluent in English, German knowledge preferred

Ihre Mitarbeiterbenefits

  • Flexible Arbeitszeiten
  • Mobiles Arbeiten
  • Modernes Büroambiente
  • Zuschuss zur Betrieblichen Altersvorsorge
  • Betriebsrestaurant / Baristabar
  • Mitarbeiteraktienprogramm
  • Vergünstigte Konditionen Fitness (GymPass)
  • Krankenzusatzversicherung
Team Bewerbermanagement
Andrea Quintel
E-Mail

Über BayWa r.e.

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